Refund Policy

Policy Summary

Due to the digital nature of our products, all sales are generally final. However, we consider refund requests on a case-by-case basis under specific circumstances outlined below.

1. Digital Product Nature

All products sold on FX-Bot Pro are digital software products delivered electronically. Once a product is downloaded or the license is activated, it cannot be "returned" in the traditional sense. This is why we maintain a generally strict refund policy.

2. Refund Eligibility

Eligible for Refund

Product does not function as described
Major technical issues that cannot be resolved
Duplicate or accidental purchases
Product not delivered within 48 hours of payment verification
Significant discrepancy between description and actual product

Not Eligible for Refund

Change of mind after purchase
Dissatisfaction with trading results
Incompatibility with unsupported platforms
Product works but doesn't meet expectations
Failure to read product description
User configuration errors

3. Refund Request Timeframe

Important Deadline

Refund requests must be submitted within 7 days of purchase. Requests made after this period will not be considered except in exceptional circumstances.

4. Refund Process

Submit a Support Ticket

Provide Documentation

Include screenshots, error messages, or other evidence supporting your refund claim. The more detail you provide, the faster we can process your request.

Technical Support Attempt

Our support team may attempt to resolve technical issues before approving a refund. Please cooperate with troubleshooting requests.

Decision & Processing

We will review your request and respond within 3-5 business days. If approved, refunds are processed within 7-14 business days.

5. Refund Method

Approved refunds will be processed using the same cryptocurrency used for the original purchase:

Refunds are issued in the cryptocurrency equivalent of the USD amount paid
Exchange rate fluctuations between purchase and refund are your responsibility
You must provide a valid wallet address for the refund cryptocurrency
Network transaction fees for the refund are deducted from the refund amount

6. Processing Timeline

Request Received

Acknowledgment within 24 hours

Review Period

3-5 business days for evaluation

Decision Communication

Email notification of approval or denial

Refund Processing

7-14 business days if approved

7. Partial Refunds

In some cases, we may offer partial refunds:

Product partially functions as described
Significant time has passed since purchase but issue is legitimate
Product was used for a period before issue was identified

8. Chargebacks & Disputes

Warning

Initiating a chargeback or payment dispute without first contacting us will result in immediate termination of your license and may affect your ability to make future purchases. Chargebacks are considered fraud if a refund request was not made first.

9. License Revocation

Upon refund approval and processing:

Your software license will be immediately revoked
You must uninstall and delete all copies of the software
Continued use after refund is considered theft and may result in legal action

10. Exceptions

We reserve the right to:

Make exceptions to this policy on a case-by-case basis
Deny refunds to customers who have previously abused our refund policy
Offer store credit instead of refunds in certain circumstances
Require additional verification before processing refunds

11. Contact for Refund Requests

To request a refund, please include the following information:

Order number (e.g., FXB-XXXXX)
Email address used for purchase
Product name
Detailed reason for refund request
Screenshots or evidence (if applicable)
Cryptocurrency wallet address for refund

To request a refund, please use our support form:

Contact Support

Select "Billing/Refund" category when submitting your request.

This Refund Policy is part of our Terms of Service. By making a purchase, you acknowledge that you have read and agree to this policy.