Frequently Asked Questions

We accept cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), Tron (TRX), and Solana (SOL). This provides a secure, private, and instant payment method with low fees.

You have 24 hours to complete your payment after placing an order. If payment is not received within this time, your order will be automatically cancelled and you'll need to place a new order.

After placing an order, you'll receive an order number. You can use this number on our Order Tracking page to check the status of your order at any time.

After your payment is confirmed, you'll receive an email with download links for your purchased products. Make sure to check your spam folder if you don't see the email within a few hours.

Delivery is typically instant after payment confirmation. However, blockchain confirmations may take 10-30 minutes depending on network congestion. In rare cases, manual review may add up to 24 hours.

Our products are primarily designed for MetaTrader 5 (MT5). Some products may also be available for MT4. Please check the individual product description for specific compatibility information.

Yes, all products include installation guides and user documentation. For complex products like Expert Advisors, we provide detailed setup instructions and recommended settings.

Yes, your purchase includes free updates for the same major version. You'll receive notifications when updates are available. Major version upgrades may require a new purchase.

No. No trading product can guarantee profits. Forex trading carries significant risk, and past performance is not indicative of future results. Our products are tools to assist your trading, not guaranteed profit systems. Always trade responsibly and never invest more than you can afford to lose.

Due to the digital nature of our products, all sales are final once the product has been delivered. We cannot offer refunds after digital products have been sent to your email. Please read our complete Refund Policy for details.

If you're having issues with a product, please contact our support team first. We'll work with you to resolve any technical issues. Most problems can be fixed with proper installation or configuration.

You can reach our support team by submitting a ticket through our Contact Form. You'll receive a ticket ID that you can use to track your request on our Ticket Tracking page.

We typically respond to support tickets within 24-48 hours during business days. For urgent payment-related issues, we try to respond faster. Please be patient and check your email for our response.